{"id":3362,"date":"2019-12-20T06:36:44","date_gmt":"2019-12-20T06:36:44","guid":{"rendered":"https:\/\/www.nvecta.com\/blog\/?p=3362"},"modified":"2025-12-18T07:39:36","modified_gmt":"2025-12-18T07:39:36","slug":"better-travel-experience-through-whatsapp-messages","status":"publish","type":"post","link":"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/","title":{"rendered":"How To Deliver A Better Travel Experience With Whatsapp Business?"},"content":{"rendered":"\n<p>Using <strong>Whatsapp Messages<\/strong> for better interaction with customers can not only add extra value to your business but also work wonders for astounding customer support. Let\u2019s see how.<\/p>\n\n\n\n<p>In the fast-paced world, everyone wants their demands to be fulfilled in a flicker of a second. In other words, people nowadays have adopted a go and get it attitude. If they require something, they need it faster and quicker. The <a href=\"https:\/\/www.nvecta.com\/blog\/digital-marketing-trends\/\">marketing trends<\/a> face a similar scenario. Customers want a single platform where they can share their queries and get quick responses to them.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#What_does_all_a_customer_want\" >What does all a customer want?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#1_Recognition\" >1. Recognition :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#2_Transparent_communication\" >2. Transparent communication :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#3_Stronger_bond\" >3. Stronger bond :<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#How_airlines_company_can_engage_its_users_over_Whatsapp_business_through_Whatsapp_messages\" >How airlines company can engage its users over Whatsapp business through Whatsapp messages?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#1_The_benefit_of_Rich_Media\" >1. The benefit of Rich Media :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#2_Two-Way_traffic\" >2. Two-Way traffic :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#_3_Advantage_of_chat_messages\" >&nbsp;3. Advantage of chat messages :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#4_Ensure_trust_and_brand_value\" >4. Ensure trust and brand value :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.nvecta.com\/blog\/better-travel-experience-through-whatsapp-messages\/#5_Enable_security_and_rich_communication\" >5. Enable security and rich communication :<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"what-does-all-a-customer-want\"><span class=\"ez-toc-section\" id=\"What_does_all_a_customer_want\"><\/span><strong>What does all a customer want?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-recognition\"><span class=\"ez-toc-section\" id=\"1_Recognition\"><\/span>1. <strong>Recognition<\/strong> : <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Customers these days want personalized services. They want to be recognized by the retailer for each product they buy. A marketer must be aware of his previous purchases and at the same time reward him for his loyalty.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-transparent-communication\"><span class=\"ez-toc-section\" id=\"2_Transparent_communication\"><\/span>2. <strong>Transparent communication <\/strong>: <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Traditional marketing didn\u2019t allow any transparency in communication between a user and a marketer on a 24\/7 basis. Customers want a platform that can allow them to put their queries in front of marketers at any time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-stronger-bond\"><span class=\"ez-toc-section\" id=\"3_Stronger_bond\"><\/span>3. <strong>Stronger bond<\/strong> :<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The relationship between a customer and a marketer must not end merely with a transaction. But it must begin from itself.<\/p>\n\n\n\n<p>All such potentialities are shown by a concrete and famous messenger marketing app i.e. Whatsapp Business App. The popularity of this app has superseded all social media platforms. Let\u2019s understand it better with an example.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-airlines-company-can-engage-its-users-over-whatsapp-business-through-whatsapp-messages\"><span class=\"ez-toc-section\" id=\"How_airlines_company_can_engage_its_users_over_Whatsapp_business_through_Whatsapp_messages\"><\/span><strong>How airlines company can engage its users over Whatsapp business through Whatsapp messages?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.nvecta.com\/blog\/marketing-through-whatsapp-business\/\">Whatsapp Marketing<\/a> has changed the old age scenario of customer and marketer engagement. Earlier customers used to book an airline ticket and will receive it later after a few days. Now see how WhatsApp added an extra value to both parties. See it step by step :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-the-benefit-of-rich-media\"><span class=\"ez-toc-section\" id=\"1_The_benefit_of_Rich_Media\"><\/span><strong>1. The benefit of Rich Media : <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Nowadays people hardly want paper tickets. But they can also get an e-ticket with a <a href=\"https:\/\/www.the-qrcode-generator.com\/custom-qr-code\" target=\"_blank\" rel=\"noopener\">QR code<\/a> through rich media. Airline companies can send it through the feasible features of <a href=\"https:\/\/www.nvecta.com\/blog\/how-to-collect-whatsapp-business-opt-in\/\">Whatsapp Business<\/a>. Also, the company can send maps to the users on the day of their departure so that they can locate the check-in desk.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" width=\"355\" height=\"537\" src=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Benefit-of-rich-media-min1.png\" alt=\"Benefit-of-rich-media\" class=\"wp-image-9823\" srcset=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Benefit-of-rich-media-min1.png 355w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Benefit-of-rich-media-min1.png 198w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Benefit-of-rich-media-min1.png 270w\" sizes=\"(max-width: 355px) 100vw, 355px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"2-two-way-traffic\"><span class=\"ez-toc-section\" id=\"2_Two-Way_traffic\"><\/span>2. <strong>Two-Way traffic<\/strong> :<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>As discussed above, Whatsapp Business allows a two-way communication deal. Users too can ask their queries, clarify their preferences by asking users back. such as inquiring about the best options for\u00a0car hire Iceland Reykjavik.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"355\" height=\"537\" src=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/A-two-way-traffic-min1.png\" alt=\"A-two-way-traffic\" class=\"wp-image-9822\" srcset=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/A-two-way-traffic-min1.png 355w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/A-two-way-traffic-min1.png 198w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/A-two-way-traffic-min1.png 270w\" sizes=\"(max-width: 355px) 100vw, 355px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Example <\/strong>&#8211;<br>A user can perform a check-in process through an app too. This will reduce the burden of visiting the company\u2019s reception desk. A user has to answer a few questions while performing an in-app check-in. But it would definitely provide him more advantages than visiting physically. Also, a user can receive his boarding pass through a rich media message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-advantage-of-chat-messages\"><span class=\"ez-toc-section\" id=\"_3_Advantage_of_chat_messages\"><\/span><strong>&nbsp;3. Advantage of chat messages : <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The power of  WhatsApp messages cannot be underestimated. Emails and calls take much time to engage with users. Whereas chat messages are short and can be responded in minutes. Customers can leave the chat to respond to it for a later period. Also, they can clarify their queries if they have not understood them well.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"355\" height=\"537\" src=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Advantage-of-chat-messages-min1.png\" alt=\"Advantage-of-chat-messages\" class=\"wp-image-9821\" srcset=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Advantage-of-chat-messages-min1.png 355w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Advantage-of-chat-messages-min1.png 198w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Advantage-of-chat-messages-min1.png 270w\" sizes=\"(max-width: 355px) 100vw, 355px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"4-ensure-trust-and-brand-value\"><span class=\"ez-toc-section\" id=\"4_Ensure_trust_and_brand_value\"><\/span><strong>4. Ensure trust and brand value : <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Whatsapp business displays responsiveness at a greater rate. It not only implies quick responses from the companies. But users are supported through notifications at each step of their journey.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"355\" height=\"537\" src=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Ensure-trust-and-brand-value-min1.png\" alt=\"Ensure-trust-and-brand-value\" class=\"wp-image-9820\" srcset=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Ensure-trust-and-brand-value-min1.png 355w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Ensure-trust-and-brand-value-min1.png 198w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Ensure-trust-and-brand-value-min1.png 270w\" sizes=\"(max-width: 355px) 100vw, 355px\" \/><\/figure>\n<\/div>\n\n\n<p><strong>For example &#8211; <\/strong>The user\u2019s Flight has been delayed. It becomes the responsibility of the company to notify the user about it.&nbsp; Whatsapp adds an extra value on the company\u2019s part when it notifies the user at the same time the message is announced at the airport. Such is the effectiveness of Whatsapp Business which provides reliability and develops trust between both parties equally.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"5-enable-security-and-rich-communication\"><span class=\"ez-toc-section\" id=\"5_Enable_security_and_rich_communication\"><\/span><strong>5. Enable security and rich communication : <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Whatsapp communications are fully encrypted and don\u2019t involve third parties. It is the most secure platform in comparison to the other platforms and mediums. Also, the authenticity of the senders can be looked at via a green tick.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"355\" height=\"537\" src=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Enable-security-and-rich-communication-min1.png\" alt=\"Enable-security-and-rich-communication\" class=\"wp-image-9819\" srcset=\"https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Enable-security-and-rich-communication-min1.png 355w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Enable-security-and-rich-communication-min1.png 198w, https:\/\/cdn3.notifyvisitors.com\/blog\/wp-content\/uploads\/2019\/12\/Enable-security-and-rich-communication-min1.png 270w\" sizes=\"(max-width: 355px) 100vw, 355px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size\"><strong>CONCLUSION&nbsp;<\/strong><\/p>\n\n\n\n<p>Whatsapp Business has marked its footprints in the marketing arena. It is a responsive, reliable, and secure platform that allows interaction between two parties through interactive messages. <\/p>\n\n\n\n<p>It is undoubtedly the need of the hour where customers have their individual preferences. Also, present-day customers prefer chat messages where they hardly have time to pick up phone calls. Whatsapp Business fills its checklist completely by offering great value and satisfaction.<\/p>\n\n\n\n<p><strong>Further Read:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.nvecta.com\/blog\/what-is-whatsapp-business\">What is Whatsapp Business and its Features?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.nvecta.com\/blog\/whatsapp-for-business\/\">Whatsapp for Business: Trending Customer Engagement Channel<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.nvecta.com\/blog\/whatsapp-business-api-for-retail-marketing\/\">Five Tricks To Boost Retail Marketing With Whatsapp Business API<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Using Whatsapp Messages for better interaction with customers can not only add extra value to your business but also work wonders for astounding customer support. Let\u2019s see how. In the fast-paced world, everyone wants their demands to be fulfilled in a flicker of a second. In other words, people nowadays have adopted a go and [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":7493,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116],"tags":[],"class_list":["post-3362","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whatsapp-business"],"_links":{"self":[{"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/posts\/3362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/comments?post=3362"}],"version-history":[{"count":30,"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/posts\/3362\/revisions"}],"predecessor-version":[{"id":34002,"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/posts\/3362\/revisions\/34002"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/media\/7493"}],"wp:attachment":[{"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/media?parent=3362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/categories?post=3362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nvecta.com\/blog\/wp-json\/wp\/v2\/tags?post=3362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}