NPS and surveys turning feedback into faster product & growth
NPS and surveys help you understand what customers love, what frustrates them, and what to fix next. NVECTA helps growth, product, and CRM teams collect feedback across channels and turn it into clear actions that improve retention and conversion.
Trusted by businesses worldwide
Ask the right questions
Create customizable surveys that match your brand and goals.
Reach users anywhere
Distribute on web, app, email, & SMS to capture responses.
Understand feedback faster
Analyze reviews with sentiment analysis to spot themes quickly.
Close the loop
Assign feedback to agents so customers see real follow-up.
Trusted by thousands
The engine behind better NPS and surveys
Customizable surveys
Create customizable NPS and surveys with your own questions and design, increasing responses through natural, relevant experiences.
Multi-channel distribution
Distribute surveys across channels at the right moments to capture accurate, timely feedback while context remains fresh.
AI-powered analysis
NVECTA uses AI analysis to uncover trends early, helping teams spot trends early and act before small issues turn into churn.
Success quantified
Real results from real customers—measured across ROI, growth and retention
500+
satisfied clients globally
98%
clients satisfaction
5x
ROI for clients
2x
more conversion
How AI is used for NPS and surveys
AI helps you understand feedback at scale and take action faster.
AI reads responses and identifies sentiment so teams don’t have to manually review everything. You get quick visibility into risk, frustration, and satisfaction.
AI reads responses and identifies sentiment so teams don’t have to manually review everything. You get quick visibility into risk, frustration, and satisfaction.
AI groups feedback into repeat topics so patterns become obvious. This helps product and growth teams prioritize what to fix and what to improve.
AI can surface strong negative sentiment quickly so it doesn’t get missed. This helps you act earlier and reduce churn risk.
AI helps summarize results into simple insights that teams can share and act on. So NPS and surveys become a decision tool, not just a report.
Supporting features
What NPS and surveys unlocks for your marketing and product teams
Ask quick questions after key steps to learn what confused users. Use the insights to remove friction and improve first-time experience.
Collect NPS and surveys from active customers to catch dissatisfaction early. Analyze sentiment and assign agents to follow up before customers leave.
Use review themes and survey insights to understand what customers want next. This helps product teams prioritize changes that create real impact.
Send surveys after support interactions on email or SMS. Spot patterns in feedback and improve response quality and speed.
Supporting features
What NPS and surveys unlocks for your marketing and product teams
Ask quick questions after key steps to learn what confused users. Use the insights to remove friction and improve first-time experience.
Collect NPS and surveys from active customers to catch dissatisfaction early. Analyze sentiment and assign agents to follow up before customers leave.
Use review themes and survey insights to understand what customers want next. This helps product teams prioritize changes that create real impact.
Send surveys after support interactions on email or SMS. Spot patterns in feedback and improve response quality and speed.
Analyze: Reviews, sentiment analysis
Turn open-ended text into clear themes like “pricing,” “bugs,” “missing feature,” or “slow support.” Sentiment analysis helps you quickly see what’s positive, negative, and urgent.
Analyze: Reviews, sentiment analysis
Turn open-ended text into clear themes like “pricing,” “bugs,” “missing feature,” or “slow support.” Sentiment analysis helps you quickly see what’s positive, negative, and urgent.
Assign to agents
Route feedback to the right agents or teams for follow-up. This helps you close the loop and show customers they were heard.
Assign to agents
Route feedback to the right agents or teams for follow-up. This helps you close the loop and show customers they were heard.
Your data remains in your control
Trusted by teams worldwide
NVECTA operates without duplicating or storing your data. Instead, we securely read directly from your existing data warehouse—so your data stays safe and untouched.
Seamless integrations. Enterprise ready
Connect your data, systems, and tools through 100+ reliable integrations, built to unify your stack and scale with your business.
FAQ section
NPS measures customer loyalty with a simple score, while surveys help you ask deeper questions to understand the reasons behind behavior and feedback.
NVECTA lets you create customizable surveys, distribute them on web, app, email, and SMS, analyze responses with sentiment analysis, and assign to agents for follow-up.
Send them after meaningful moments—like onboarding completion, feature usage, renewals, or support interactions—so feedback is timely and accurate.
Sentiment analysis helps you understand large volumes of text feedback quickly by spotting positive, negative, and neutral responses and grouping them into themes.
Yes. By capturing dissatisfaction early, analyzing sentiment, and assigning follow-ups to agents, you can resolve issues faster and keep customers from leaving.
Typically product, growth, and customer success teams share ownership. NVECTA helps all teams collaborate by routing feedback to the right agents and teams.
Ready to transform your workflow?
Ready to unify your customer data and deliver personalized experiences?