Retail & eCommerce CDP for connected shopper experiences
Turn every click, cart, purchase, and store visit into a unified shopper profile that fuels personalised experiences across web, app, email, SMS, WhatsApp, and in-store. Help marketing, merchandising, and CX teams drive higher conversions, repeat purchases, and lifetime value with data they can finally trust and act on in real time.
Unified Shopper Profiles
Bring together online browsing, cart activity, purchases, loyalty, and store visits into one complete shopper identity.
Real-Time Behavioural Triggers
Respond instantly to abandoned carts, price drops, wishlist activity, and browsing signals the moment they happen.
Omnichannel Campaign Orchestration
Engage shoppers consistently across email, SMS, push, WhatsApp, web, and in-store touchpoints from one platform.
Revenue-Focused Insights
Connect every campaign and customer journey to actual revenue, repeat rate, and lifetime value metrics that matter.
Trusted by thousands
Success Quantified
Real results from real customers—measured across ROI, growth and retention
500+
satisfied clients globally
98%
clients satisfaction
5x
ROI for clients
2x
more conversion
Core Capabilities Built for Modern Retail
Purpose-built infrastructure that captures shopper behaviour, unifies online and offline data, and activates personalised experiences at the speed and scale retail demands.
Identity Resolution
Stitch together web sessions, app activity, POS transactions, and loyalty data to recognise every shopper across channels, devices, and store visits.
Catalogue-Aware Personalisation
Connect your product catalogue directly to the platform so every recommendation, email, and campaign reflects live pricing, inventory, and availability.
Real-Time Event Streaming
Capture product views, add-to-cart events, purchases, and returns the instant they occur so journeys and segments stay accurate at every moment.
How AI powers smarter retail engagement
AI takes the heavy lifting out of segmentation, personalisation, and forecasting so retail teams can focus on growth, creativity, and shopper experience.
AI analyses browsing behaviour, purchase history, and catalogue patterns to surface the products each shopper is most likely to buy next, across email, app, web, and on-site placements.
AI analyses browsing behaviour, purchase history, and catalogue patterns to surface the products each shopper is most likely to buy next, across email, app, web, and on-site placements.
AI identifies shoppers at risk of disengagement and those most likely to return, enabling proactive win-back campaigns, loyalty interventions, and reactivation offers at exactly the right moment.
AI automatically surfaces high-value micro-segments based on RFM patterns, category affinity, discount sensitivity, and lifecycle stage, helping teams launch targeted campaigns without building complex rules manually.
Ask questions about any shopper cohort, category, or campaign in plain language through NVECTA Co-Pilot. Get instant answers on top buyers, underperforming segments, or trending products without writing SQL or waiting on analysts.
From shopper data to retail growth
Unified data and intelligent activation translate directly into stronger conversions, higher basket values, and lasting shopper loyalty across every channel.
Detect abandoned carts, browse sessions, and wishlist activity in real time and trigger contextual reminders across email, SMS, WhatsApp, and push with personalised product details and timely incentives that bring shoppers back.
Use purchase history, replenishment patterns, and lifecycle stage to run automated journeys that nurture first-time buyers into loyal customers, reducing churn and accelerating second and third purchase velocity.
Deliver AI-powered product recommendations, bundle offers, and cross-sell prompts across product pages, checkout flows, and post-purchase communications that naturally guide shoppers toward larger, higher-margin baskets.
Give in-store associates and digital teams access to the same shopper profile, enabling consistent recognition, preferences, and offers whether a customer shops online, on mobile, or walks into a physical location.
From shopper data to retail growth
Unified data and intelligent activation translate directly into stronger conversions, higher basket values, and lasting shopper loyalty across every channel.
Detect abandoned carts, browse sessions, and wishlist activity in real time and trigger contextual reminders across email, SMS, WhatsApp, and push with personalised product details and timely incentives that bring shoppers back.
Use purchase history, replenishment patterns, and lifecycle stage to run automated journeys that nurture first-time buyers into loyal customers, reducing churn and accelerating second and third purchase velocity.
Deliver AI-powered product recommendations, bundle offers, and cross-sell prompts across product pages, checkout flows, and post-purchase communications that naturally guide shoppers toward larger, higher-margin baskets.
Give in-store associates and digital teams access to the same shopper profile, enabling consistent recognition, preferences, and offers whether a customer shops online, on mobile, or walks into a physical location.
Omnichannel Engagement Orchestration
Design, launch, and optimise shopper journeys across email, SMS, WhatsApp, push, web personalisation, and on-site messaging from one platform. Coordinate timing, channel preferences, and frequency caps so every shopper receives the right message on the right channel without overlap, fatigue, or fragmented brand experience.
Omnichannel Engagement Orchestration
Design, launch, and optimise shopper journeys across email, SMS, WhatsApp, push, web personalisation, and on-site messaging from one platform. Coordinate timing, channel preferences, and frequency caps so every shopper receives the right message on the right channel without overlap, fatigue, or fragmented brand experience.
Pre-Built Retail Use Cases
Launch faster with ready-to-deploy journey templates built specifically for retail and eCommerce teams. From browse abandonment and back-in-stock alerts to post-purchase nurture, loyalty tier upgrades, replenishment reminders, and win-back journeys, every use case comes with proven logic, campaign templates, and measurement frameworks so teams can go live in days, not months.
Pre-Built Retail Use Cases
Launch faster with ready-to-deploy journey templates built specifically for retail and eCommerce teams. From browse abandonment and back-in-stock alerts to post-purchase nurture, loyalty tier upgrades, replenishment reminders, and win-back journeys, every use case comes with proven logic, campaign templates, and measurement frameworks so teams can go live in days, not months.
Your data remains in your control
Trusted by teams worldwide
NVECTA operates without duplicating or storing your data. Instead, we securely read directly from your existing data warehouse—so your data stays safe and untouched.
Seamless Integrations. Enterprise Ready
Connect your data, systems, and tools through 100+ reliable integrations, built to unify your stack and scale with your business.
FAQ section
It is a platform that unifies shopper data from your website, mobile app, POS, loyalty programme, marketing channels, and support systems into a single real-time profile, then activates that data to power personalised campaigns and shopper journeys across every channel.
We unify web, app, and POS data through deterministic identifiers like email, phone, and loyalty ID, combined with AI-driven probabilistic matching, so every in-store and digital interaction is tied to the same unified shopper profile.
Yes, NVECTA connects natively with platforms like Shopify, Magento, Salesforce Commerce Cloud, and custom storefronts, and syncs your product catalogue so recommendations and campaigns always reflect live pricing, stock, and product details.
Most retail teams go live with core use cases such as cart abandonment, browse recovery, and win-back journeys within a few weeks using our pre-built templates, and segment logic designed specifically for eCommerce.
Email, SMS, WhatsApp, push notifications, in-app messages, web personalisation, and on-site popups, all orchestrated from a single platform with unified frequency, consent, and channel preference controls.
By combining unified purchase history, AI-driven churn and repeat-purchase predictions, and automated lifecycle journeys, NVECTA helps retail teams engage shoppers with the right offer at the right time to drive second purchases, loyalty enrolment, and long-term value.
Ready to transform your workflow?
Ready to unify your customer data and deliver personalized experiences?